Refund & Return Policy

Last updated: October 28, 2026

At Quibo, we want every customer to shop with confidence. That's why we offer a 30-Day Limited Warranty covering eligible manufacturing defects.

Please review the following terms before requesting a return or refund.

1. 30-Day Manufacturing Defect Warranty

Our products are covered by a 30-day limited warranty starting from the date of delivery.

This warranty applies to products that arrive with a verified manufacturing defect, are damaged upon arrival, or are materially different from what was ordered.

To qualify for a warranty claim:

• Contact us within 30 days of receiving your order.

• Provide clear photos or a video showing the reported defect or issue.

• Provide your order number and a description of the problem.

• Return the affected product if requested, following our return instructions.

• Keep the original packaging and all included accessories.

We reserve the right to inspect returned products before approving a refund or replacement.

2. Product Condition Requirements

To be eligible for a standard return, the product must:

• Be unused and in its original condition.

• Have its original seals intact and packaging properly preserved.

• Include all original accessories, components, and packaging.

• Show no signs of prior use, misuse, or customer-caused damage.

Important: For manufacturing defect claims, opening the packaging or minimally testing the product to identify the defect does not automatically invalidate your warranty. Claims will be evaluated based on the evidence provided and the condition of the returned product.

3. How to Request a Return or Refund

To submit a request, please email dayanr037@gmail.com within 30 days of delivery.

Include:

1. Your full name and order number.

2. A brief explanation of the issue.

3. Clear photographs or a video demonstrating the defect.

4. Photographs of the product and its original packaging, when available.

Our support team will review your request and provide instructions for the next steps.

Please do not return any products without contacting us first.

4. Returns and Shipping

For approved manufacturing defect claims, we will provide return instructions and arrange a refund or replacement, as appropriate.

Where required by applicable law, Quibo will cover reasonable return shipping costs for defective or incorrectly supplied products.

For change-of-mind returns, we generally do not accept products that have been opened, used, or had their original seals removed, except where applicable law provides otherwise.

5. Non-Eligible Returns

Returns or refunds may be declined for reasons including:

• Damage caused by misuse, improper handling, or accidental damage after delivery.

• Normal wear and tear.

• Products returned without required components or accessories, unless their absence is part of the reported issue.

• Change-of-mind returns involving used or unsealed products.

• Claims submitted outside the 30-day warranty period, except where applicable law provides additional rights.

6. Refund Processing

Once we receive and inspect an eligible returned product, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Where appropriate, we may offer a replacement instead of a refund, subject to your rights under applicable law.

7. Exchanges

If your product arrives defective or damaged, please contact us within 30 days of delivery with photographic or video evidence.

We will review your claim and advise whether a replacement or refund is available.

8. Your Consumer Rights

This policy does not limit or exclude any rights or remedies available under applicable consumer protection laws.

Customers may have additional rights regarding defective, damaged, incorrectly described, or undelivered products, regardless of the conditions of our voluntary 30-day warranty.

9. Contact Us

For questions about returns, refunds, exchanges, or warranty claims, please contact:

Quibo Customer Support

Email: dayanr037@gmail.com

We are here to help resolve eligible product issues as quickly and fairly as possible.